If you are not satisfied with your purchase and wish to return an item, contact us by email or phone within 30 days of receiving your order to be eligible for a full refund.
Return Conditions
- The returned item must be in the same condition as when you received it and in its original packaging.
- Only items sold at regular price can be refunded.
- Sale or discounted items are considered final sales and cannot be returned or refunded.
- If your refund request is approved, you will receive a refund with the deduction of shipping costs.
- All returns are subject to a 30% restocking or processing fee.
For any return request, contact us at:
Email: contact@amerya.com
Phone: +1 206 746 2954 (Available 24/7)
Refunds (if applicable)
Once we receive your item in good condition and meeting the above conditions, we will proceed immediately with the refund and notify you.
The refund will be made through the payment method used for the purchase.
Once processed, the amount will appear in your account within 10 to 12 business days (depending on your bank or card issuer’s policy).
For any refund request, contact us at:
Email: contact@amerya.com
Phone: +1 206 746 2954 (Available 24/7)
Reserved Rights Regarding Refunds
Important: Once a return process has been initiated, you have 10 days for the items to reach us.
If the items are not received within this period, AMERYA reserves the right to cancel the return.
We also reserve the right to:
- Reject or limit returns from customers with an excessive or irregular return history (used, washed, damaged, or incomplete items).
- Reject returns in case of suspected fraudulent or illegal activity.
Exchanges
Due to stock fluctuations, we cannot guarantee the availability of items for an exchange.
Except in exceptional circumstances, we do not accept exchanges.
Return Costs
Shipping costs for returning an item are your responsibility, unless you received a damaged or defective item.
Shipping costs are non-refundable.
If a refund is granted, return costs and the restocking fee will be deducted from the refunded amount.
Damaged or Incomplete Order Received
If you receive a broken, damaged, defective, or incorrect item, contact us within 30 days of delivery with a photo of the item. We will then offer you:
- A replacement or
- A full refund
If your order appears to be incomplete but tracking indicates it has been delivered, we recommend contacting your local carrier to verify the delivery.
To report a problem with your order, contact us at:
Email: contact@amerya.com
Phone: +1 206 746 2954 (Available 24/7)
Sale Items
Only items sold at regular price are eligible for a refund.
Sale items cannot be refunded or canceled.
Note: This return policy applies to all countries mentioned above, including United States, Canada, Sweden, France, Zimbabwe, Spain, Australia, and United Kingdom.
If you have any additional questions, don’t hesitate to contact us.
Address:
📍 United Kingdom: Gunnery Terrace, Woolwich, London, SE18 6SW
📍 France: 21 Rue de Presles, 93300 Aubervilliers, France
Contact:
Email: contact@amerya.com
Phone:
United States: +1 206 746 2954
France: +33 6 05 63 09 90
Hours: 9am – 5pm (CST), Monday to Sunday